FAQ

THE SOCIALITE FAMILY ANSWERS YOUR QUESTIONS!

Where can I find The Socialite Family products?

The Socialite Family products can be found via the SHOP tab. All products are sorted by category (NEW, FURNITURE, LIGHTING, DECOR, HOME LINEN, LIFESTYLE) and by sub-category to help you refine your search.

These products are the result of several months of passionate work by our in-house creative studio in collaboration with manufacturers, craftsmen and artists of unrivalled skill and experience. Behind this tab, we offer you unique and individual items that are not easy to procure. Simple pieces that are not only lovely to look at but functional too. Furniture, decorative pieces and everyday life accessories, both perennial and fashionable. A collection that we will expand over time with new pieces.
Some of these products are also the result of collaboration with remarkable brands, craftsmen, architects and designers. These products are sold in limited quantities and may be for a limited time.

How can I place an order on The Socialite Family?

Add the products you are interested in to the shopping basket by clicking on "Add to basket". Your products will be automatically added to your shopping basket, which you can examine at any time via the basket icon at the top right of each page. To complete your order, click on your shopping basket. Once you have opened your basket, you can review the items you have added. In particular, you can modify the quantities to the extent of the available inventory limit, or you can delete certain items. The shipping costs indicated at this stage are indicative and may vary depending on the delivery option you choose in the next step. To continue the validation of your order, click on "Order". You will then enter the identification and account creation page. Sign in or create your account using your email address and password. The order process then consists of three steps:

Step 1 - Enter or confirm your shipping and billing addresses. It is imperative that you provide us with true and up to date information so that the order can be properly completed and delivered. For the delivery address, please include all necessary parts (building number, code) for the delivery. Your phone number is also needed so you can be contacted by our customer service or by carriers to arrange a delivery time. Click "Continue".

Step 2 - Select your delivery method. Depending on your address and country of delivery, as well as the type of products you order, one or more types of transport are offered to you at different prices. These partners have been carefully selected to give you the best service. We also give you the opportunity to come and collect your order directly from our store. You will subsequently receive an e-mail when your order can be collected from the store. Please allow about 3 working days for this.

Step 3 - Choose your payment method. You can pay by credit card via the secure platform Stripe or via PayPal. Then enter your bank details and click on "Pay".


Once your order has been paid and confirmed, you will receive a confirmation of your order by email with the order number as well as a summary of your shopping basket. You can also find your order in your MY ACCOUNT area.

What methods of payment are accepted for products sold on The Socialite Family?

You can pay by credit card directly on the website. We accept CB, Mastercard and Visa cards and use the secure platform Stripe. You can also pay by PayPal. For further information, please contact us via shop@thesocialitefamily.com.
For all orders over € 1,200, payment can also be made by bank transfer. Contact us via shop@thesocialitefamily.com. We will answer you as soon as possible.

How do I access my account if I have lost my password?

Go to the MY ACCOUNT area. Click on the "Forgotten password" link below the account identification boxes. Enter your email address and follow the instructions in the email you receive.

How do I cancel or change my order?

You can add or remove items from your shopping basket at any time before your order is validated.

Once your order is placed, the possibility for cancelling the order depends on its progress. Before your order has been sent to our logistics centre, we can cancel all or part of your order.

Please contact us as soon as possible at shop@thesocialitefamily.com detailing your order number and what you want to change. If your order has not yet been sent to our warehouse, we may cancel your order and refund it in full. If, however, the order has already been sent to our warehouse, we will not be able to cancel or change your order. You will only be able to return the items for reimbursement once your package has been received, within 14 days.

How do I track my order delivery?

Upon shipment of your order, you will receive an email with the tracking number of your package. You can also follow your order in your MY ACCOUNT area.
If you have any questions about your delivery, please send us an email at shop@thesocialitefamily.com.

What if my package is lost?

Please contact our Customer Service by email at shop@thesocialitefamily.com with your order number. We will do our utmost to find a solution as soon as possible.

How do I return items?

We hope you enjoy the products! However, you should be aware that you have a full fourteen (14) days after receiving your order to return your purchases for refund if they are not suitable.
To do so, send a message to shop@thesocialitefamily.com with your order number and we will send you a message specifying the return procedure. The items must be returned to us in their packaging and in their original condition, together with the delivery slip initially received with your package. You are responsible for the return costs and you are free to choose the shipping method. Of course, in the event of an error by THE SOCIALITE FAMILY (defective new item or error in order preparation), we will pay the return costs of the item.

All products must be returned to:
THE SOCIALITE FAMILY
12 rue Saint Fiacre
75002 PARIS

Once the returned package has been received, we will give you a refund within 10 working days after its condition has been checked. Reimbursement will be made through the initial payment method. We will notify you as soon as the refund has been made.
We do not exchange products. For a different model or colour, please make a new order.

What do I do if one of the products has a slight defect?

Our commitment to quality is constant and we work every day to offer you impeccable quality products at a fair price. We work with manufacturers whom we have carefully selected and have unsurpassed expertise. From France, Italy and Portugal for most of our products. If despite all this effort and our quality controls, you receive a defective product, you have 48 hours to notify us. Contact us as soon as possible at shop@thesocialitefamily.com and feel free to attach photos of your defective item to your message! This will help us find the best solution.

A product is out of stock. Will you receive others?

Some products on sale at The Socialite Family are unique or are part of a limited edition series. They will therefore not be restocked. On the other hand, some products can be restocked. Feel free to send us a message to shop@thesocialitefamily.com if you are interested in an out of stock product and we will inform you if the product becomes available for sale again.

Is the product available in a store?

You can find part of our collection in our store at 12 rue Saint Fiacre 75002 Paris. You cannot currently view the availability of products in the store online. But we are working on it! You can also contact the store directly by phone on 01 82 28 06 88 to check availability, or by email to saintfiacre@thesocialitefamily.com.
However, we cannot offer to reserve these store items. Please come and visit us. Our team will be delighted to welcome you!

To which countries do you deliver?

We deliver all our products to metropolitan France (including Corsica), as well as to most European countries. Small products (parcel size) are also delivered to the United States. If you are looking for delivery to another country (whatever the product), contact our Customer Service at shop@thesocialitefamily.com. We will send you a personalised estimate at the best price.

Would you like delivery to the 12 rue Saint Fiacre store?

You can have your order delivered free of charges in our store, located at 12 rue Saint Fiacre in the 2nd arrondissement of Paris. You will receive an email confirming the availability of your order once received and prepared in the store.


Is the shop secure?

The transmission of information is secured using current internet protocols.
Payment by credit card is made via the secure platform Stripe or via PayPal. Payment card information is not passed on to The Socialite Family.

How can I get a VAT invoice?

Your invoice (with VAT) will be sent automatically once the order is delivered. You can also download it directly to your MY ACCOUNT area.

How can I subscribe to the newsletter and find out about The Socialite Family news and sales?

You can subscribe to our newsletter. Only your email address will be requested. We only send one or two newsletters a week.

How do I unsubscribe from the newsletter?

You can unsubscribe by clicking on the "Unsubscribe from this list" link at the bottom of each email. You can also send your request to contact@thesocialitefamily.com.

Do you have a service especially for professionals?

Are you an influencer, architect, designer, hotel manager, planner or business? We offer our professional clients personalised support and quality follow-up for all your projects. Our collection of furniture, light fittings and decorative accessories has been tested for tertiary equipment and can be customised if needed. If you have a development project, a request for a customised quote, delivery, personalisation or a question about a product, and to take advantage of exclusive benefits, do not hesitate to contact our dedicated professional service via pro@thesocialitefamily.com or via our page for professionals by attaching a Kbis of your company. We will answer you as soon as possible.

And for any other question, please do not hesitate to contact us via the CONTACT form.




High quality at
a fair price

Secure
payment

Returns accepted
Within 14 days

Any questions ?
Call us at 01 82 28 06 87