Frequently Asked Questions
Where can I find The Socialite Family products?
All the products are sorted by category (NEWS, FURNITURE, LIGHTING, DECORATIVE, TEXTILES) and by sub-categories to guide you in your search.
These products are the result of several months of passionate work by our in-house design studio and of meetings with manufacturers, craftsmen and personalities with unrivalled know-how. In this tab, we offer you objects with unique and singular designs that are not easy to find. Simple but beautiful to look at, functional too. Furniture, decorative pieces and everyday accessories that are both durable and contemporary. A collection that we will be adding to over the months with new pieces.Some of these products are also the result of collaboration with remarkable brands, craftsmen, architects and designers. These products are sold in limited quantities and sales may be limited in time.
How do I create an account on The Socialite Family?
We offer two navigations on our site, one for individuals and one for professionals. Go to the account creation page right here and select one of the following two options:
Option 1 - I am a private customer
Once you have completed the form and registered, your account will be automatically validated. You will be able to continue browsing, validate your cart, find your order history, check your product return alerts, etc.
Option 2 - I am a professional customer
Since 20 June 2023, we have provided a dedicated space on our site for professional customers. To find out more about our TSF Pro plateform and its advantages, go to our dedicated page right here.
To access this plateform and its advantages, the creation of a TSF Pro account is subject to validation by our TSF Pro team. Once you have filled in the fields on the form (including company name, business sector, Siret or VAT number depending on the country, etc.) and registered, your account will await validation. If you are eligible, you will receive a confirmation email within 24 hours. While waiting for your TSF Pro account to be validated, you will browse our site as a private customer.
For professionals who created an account before 20 June 2023, please contact our dedicated team at firstname.lastname@example.org so that we can update your account, if it is eligible for our TSF Pro plateform.
How do I place an order on The Socialite Family?
Add the products you are interested in to the cart by clicking on "Add to cart". Your products will then be automatically added to your cart, which you can find at any time on the cart icon at the top right of each page. To finalise your order, go to your cart. Once in the cart, you can review the products you have added, modify the quantities within the limits of available stock or delete certain items. The delivery costs indicated at this stage are indicative and may vary depending on the delivery option you choose at the next stage. To continue validating your order, click on "Order". You will then access the identification or account creation page. Identify yourself or create your account using your email address and password. Would you have any question regarding the private or professionalaccount creation, don't hesitate to consult our previous section.
The ordering process then consists of three steps:
Step 1 - Fill in or confirm your delivery and billing addresses.
It is imperative that you provide us with true and updated information so that the order can be properly processed and delivered. For the delivery address, we invite you to include all the necessary elements (# building, code) for the delivery. Your telephone number is also necessary in order to be contacted by our customer service department or by certain carriers to make appointments. Click on "Continue".
Step 2 - Select your delivery method.
Depending on your delivery address and country, as well as the type of products you are ordering, one or more modes of transport are offered at different rates. These partners have been carefully selected to provide you with the best satisfaction. We also offer you the possibility of collecting your order directly from the shop. You will receive an email when your order can be collected in the shop. Please allow about 3 working days for this.
Step 3 - Choose your payment method.
We offer several secure payment methods: credit card, Paypal, payment in instalments or by bank transfer. For more details on the payment methods available, please see the dedicated question below.
If you are a professional customer with a confirmed TSF Pro account, you will also have the option of creating a quote at this stage. By selecting this option, you will transform your cart into a quotation that can be downloaded and saved to your account. From your "Quotation" tab, you can then consult it online, modify it or confirm it, within 30 days.
> Please note that when you create a quote, delivery times are not confirmed and stocks are not reserved. This information will be updated when the quote is validated.
By clicking on "modify or confirm", you will be redirected to the cart page, where the information entered when creating the quote will be pre-selected. All is left to do is to check your order information and to confirm the payment. Your quote will then be converted into an order.
Once your order has been paid and confirmed, you will receive an order confirmation by email with the order number and a summary of your cart. You will also be able to find your order in your MY ACCOUNT tab.
What payment methods are accepted on The Socialite Family?
Payment by credit card: we accept CB, Mastercard and Visa and use the Stripe secure platform to process credit card payment. This option is available for all purchases.
Payment by PayPal: This option is available for all purchases.
Payment in instalments: Payment in 3 instalments free of charge is available with Alma for all orders over €350 in France, Germany, Italy, Belgium, Spain, Luxembourg, the Netherlands, Austria and Ireland.
Payment by bank transfer: Payment by bank transfer is available with Fintecture, enabling you to pay your order by instant transfer or bank transfer:
- With the instant transfer option, you can select your bank and will be redirected directly to your account to validate the payment. There's no IBAN or amount to enter here, and your order will be validated immediately (option available for France, Spain, Italy, Belgium, Portugal, Luxembourg).
- With the bank transfer option, we will generate the information required for a standard bank transfer. You can then add our IBAN to your beneficiaries and proceed with the transfer. Your order will remain on hold and will be validated as soon as we receive the transfer, products availability and delivery times will be confirmed at that time (option available for countries in the SEPA zone).
Payment by gift card or other voucher: If you have a The Socialite Family E-gift card or a voucher, you can add your code in the "promo code" box in your cart so that it can be applied to your order.
How can I access my account if I have lost my password?
Go to the "my account" area. Under the boxes for identification, click on the link "Forgot your password". Enter your email address and follow the instructions in the email you receive.
How do I cancel or change my order?
You can add or remove items from your cart as long as your order has not been validated.
Once your order has been placed, the possibility of cancelling an order depends on the progress of your order. As long as your order has not yet been transmitted to our logistics centre, we can cancel all or part of your order.
Please contact us as soon as possible at email@example.com, stating your order number and what you wish to change. If your order has not yet been sent to our warehouse, we will be able to cancel your order and refund you in full. If your order has already been sent to our warehouse, we will not be able to cancel or change your order. You will only be able to send the items back to us for a refund once we have received your package, within 14 days.
How do I track the delivery of my order?
When your order is shipped, you will receive an email with the tracking number of your package. You can also track your order in your MY ACCOUNT area. If you have any questions about your delivery, send us an email at firstname.lastname@example.org.
What should I do if my package is lost?
We invite you to contact our Customer Service by e-mail at email@example.com indicating your order number. We will do our best to find a solution as soon as possible.
How do I make a return?
We hope you like the products! Nevertheless, please note that you have a period of time after receipt of your order to return your purchases to us for a refund if they are unsuitable. The refund will correspond to the purchase price of the returned product(s), excluding delivery costs. Our return period is fourteen (14) clear days.
You are responsible for the cost of the return and are free to choose the method of shipment. Of course, in the event of an error attributable to THE SOCIALITE FAMILY (defective new item or error in order preparation), we will cover the cost of returning the item.
To do this, send a message to firstname.lastname@example.org specifying your order number and we will send you the return procedure. Items must be returned to us in their original packaging and condition, together with the delivery note originally received with your parcel. This delivery note will allow us to identify the initial order and to proceed to your refund quickly.
Once we have received the return package, we will reimburse you within 10 working days after checking its condition. The refund will be made in the same way as the original payment. We will notify you as soon as the refund has been made.
We do not exchange products. For a new model or a new colour, we invite you to reorder.
How do The Socialite Family E-gift cards work?
On our website, you can buy personalised E-gift cards on our dedicated page right here. You can choose the amount, add a personalised message to accompany the card and choose the type of delivery. Two options are available:
- Print: the E-gift card will be sent immediately to the email address you used to place the order. You can then print your E-gift card and give it away whenever you like.
- Send by email: You can choose to send the E-Gift card directly to the recipient of the card. Indicate their email address and choose the date of delivery. When the E-Gift card is sent to the recipient, you will also receive an email to confirm the sending.
When all the information is complete, you can validate your E-Gift card, which will add it to your shopping cart. Once the order is validated, we will not be able to modify the information on the E-Gift card (message, type of shipment, date of shipment, etc.).
The E-Gift card will be available as a voucher valid throughout our website for 6 months (the validity period starts at the time of purchase of the E-Gift card). The E-Gift card can be used in several instalments, only online (our shops have their own dedicated gift card).